Refund Policy
Last updated 8 August 2026
The short version
If FPL Shark isn't for you, email us within 30 days of a payment and we'll refund it in full. No forms, no questions, no retention maze.
The 14-day free trial
Every membership starts with a 14-day free trial. We take your card details up front, but nothing is charged during the trial. Cancel any time before it ends from Settings and you won't be billed at all.
We'll email you before the trial ends so the first charge is never a surprise.
The 30-day money-back guarantee
- Applies to any payment, including your first charge after the trial.
- Email contactFPLShark@gmail.com from your account address within 30 days of the charge, and we'll refund it in full.
- Refunds go back to your original payment method, usually within 5–10 business days.
- Your membership ends when the refund is issued, and your account reverts to the free tier. Your data stays put.
Cancelling
Cancel any time from Settings → Membership → Manage billing. You keep access until the end of the period you've already paid for — we don't cut you off mid-month. After that you drop back to the free tier rather than losing your account.
Cancelling stops future charges. If you also want the most recent payment back, and you're inside 30 days, just email us.
Renewals
Membership renews automatically each month at US$5.00 until you cancel. If a renewal catches you out, the 30-day guarantee covers it — email us and we'll refund it.
Your legal rights
This guarantee is offered in addition to, and does not limit, your rights under the Australian Consumer Law or the consumer protection laws of your own country. Customers in the UK and EU have separate statutory cancellation rights for digital services, which this policy does not take away.
Contact
Refunds and billing questions: contactFPLShark@gmail.com. We aim to reply within one business day.